It's interesting you say that because jellyfin tracks my familys watch times better than netflix. I will agree the apps are bad. I normally use a browser view on my xbox instead of the app lol. The only issue ive experienced is on one of my old smart tvs fast forwarding and pausing doesn't work, but i chalk that up to it being a 9 year old smart tv.

Where do the users in ur house struggle? My family loves it. I was able to remedy all of their complaints with shitty band-aid fixes, but they work and they like and use it.