The dude tried one business model, and rather than seeing the frustrations as a guide to make a better product, decided to fuck up his on ramp to new business because he thought it was a personal attack
Fuck, I mean go back enough and you can say that about their navy too. And then after one battle you can say it again.
Oh hey that's Jay Foreman on the top right! He does lots of good stuff like Map Men and Unfinished London (and definitely pro public transport)