Asus’ new ROG Ally software is broken. The brand new ACSE 1.5 software is entering a never ending install loop, but thankfully some ROG Ally owners have figured out a fix [also here in comments]

Just as an example, some one in the company decides they want XYZ functionality, but the API for Steam only has an option for X/Z or W/Y, however it is possible to W/X but you're not supposed to use W/X/Z. It technically works, and it has the same effect as X/Y/Z, but it makes no sense. Some marketing and design wank in the company insists that X/Y/Z is the only way and insists on using W/X/Y/Z even if it is technically wrong.

Later Steam implements X/Y/Z, and when they do, it breaks the wrong way that W/X/Y/Z worked in the past. None of the people doing this stuff with the Asus hardware work for Asus. They are all subcontractors. These people are some of the best in the world and they get paid accordingly. Once they check all of the boxes for the design they are gone. You can pay such a person ten times as much to read into a project and fix something, but that is never going to happen.

This is how subcontracting works it is not about you, or the product. It is about spending as little as possible to convince you that the product is worth money and maximizing the return on investment.

A hardware company that is actively developing software like steam is uniquely different and this breaks all of the static hardware business models of the past. Asus doesn't have a bunch of skilled devs on staff like Steam does. It is why you don't get engagement or quality technical information from them directly. It just doesn't exist. This is venture capital. The only full time employees are corporate and global logistics. The reason the problem here was not addressed and fixed before it trickled down to actual devices is because there is no one on the other end to fix the issue, unless you make such a big deal that it appears like it will impact the sale of whatever inventory is left. If the sales have already covered the initial production run investment, you're likely to never see a fix. Why would the billionaire spend $150k to have a dev read in and fix the issue, when leaving you to deal with the issue will never repay or return that money. Plus, they are counting on you not understanding the nature of the hardware market, just comparing specs, and making bad decisions again next time because this has worked to make them a fortune over the last few decades.