It won't last. It just takes awhile for consumers to figure out that your product is now shit.
Most people aren't visiting every day to notice the price increases or the quality decreases. And the first or second time it's often written off as just an outlier.
Of course there's variance per customer, but it takes a couple years before you really earn the shitty reputation of something like Dominos circa 2014. In the meantime, line looks like this before it drops. And by that time you're CEO of a different company.
Yeah it’s like a big cult, the real market doesn’t matter to anyone, they just rotate CEOs when that hits. It’s always and forever about next quarter growth, nothing else matters.
They don’t care about long-term, line must go up now. If he can do a similar stock price pump in the next few years to Starbucks by cost cutting and some bullshit projects, they will be rich and happy.
It entirely depends on which Chipotle you walk into on what day at what time. Their ingredients are still good. There's just no consistency. It was never cheap, but at least it's still (usually) a lot of food.
The food quality is slightly down in my opinion but that’s because he went to a safer food model.
I have a friend who works at Starbucks who’s excited about the changes. He’s a manager in Las Vegas. If he does the same at Starbucks, he pushes for internal promotions. The goal was 95% of promotions were internal.
I don’t go to Starbucks often. The coffee is expensive. The stores are unwelcoming and I don’t like their coffee much.
I avoided chipotle after the food safety issues but tried it after he said he fixed it. I go 1-2 a month now