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Friends don't let friends use JIRA
"I'm not your friend. By the way, if you don't use Jira you're fired." -Middle Managment
"I hate Jira too. you're fired"- Senior management.
Seriously though - JIRA isn't always a massive pain in the ass. It's just the way it's used that sucks. Workflow restrictions so devs can't move tickets from testing back to in progress, dozens of mandatory fields, etc.
When your tools start dictating your workflow rather than the other way around then it's time to switch tools.
And the metrics, "we see many back and forth between the dev and test" -> devs stops doing it.
I feel like Jira is not enabling me to use Jira either.
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