What are some things you think tech people presume others know, and know how to do?
It's helpful to take a few steps back from time to time to reassess where we're each coming from on our knowledge of tech (or anything) to better communicate.
I work in an admin role in the construction industry. I regularly encounter seasoned engineers, project managers, and architects who don't know the difference between a website and an app, or how to scan a QR code.
But then I remember that they know how to build a house from scratch, and I don't. We're all good at different things.
I think a big part of my career was shaped by hell desk IT at my uni for a semester. I know this guy is smart. He has like a bazillion papers in things I can't even pronounce and a whole mess of awards and what have you. He can't figure out why his printer isn't working.
I am far from perfect but I do make an effort to remember, as you said, that human knowledge and abilities can vary so much.