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When they say "I can't do that without a manager's approval" in response to your service query.
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When you know the manager personally and just need to chat but can't find them.
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When an employee has seriously fucked up.
- when someone has gone above and beyond to offer great service.
this is the one I use most.
Hell yeah, I like that you're using it for something positive :)
I've worked in food service. people have no idea how grueling and cruel it is. I don't overly bitch about the bad service, but go out of my way to highlight the good.
I did this at a restaurant on the way out, stopped a guy and asked if he was the manager. He immediately got a look of terror in his face as he said yes.
I told him I just wanted to compliment the waiter...
good on you.
See you can take care yourself. You are obviously pretty rational. That's one thing for the list: "I am naturally rational and reasonable."
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