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I believe the instance admins can be contacted via email ~ info@mastodon.world
Well, that's terribly inconvenient. Thank you for the info though.
Seems like lack of mod tools is a major pain point in lemmy
Not just lack of them. The system gives you mod privileges, but as soon as you become a mod, all the things you did as a free and happy user sort of cave in. For example, super cool how users can block instances with the new update. If you're a mod, if you block an instance, you can't see posts in the community you moderate from instances you blocked, I'm guessing. I'm guessing, but it makes perfect sense. If you block a user and you're a mod, you can't see posts from that user in the community you moderate. I figured this out and right now, am I free as a moderator to block people? Nope. If I want to do my job (which I totally volunteered for, by the way) I have to just let people harass me. For me, it's no big, because whatever (as I shake my blonde pony tail back and forth). But, you know, they need some programmers to make it so you can be a good moderator and block people who harass you and still see their posts and comments in the community you moderate. Until then, you have to bend over and take it. It's not so bad, though. I mean, it's been a long time since my old block list came back to haunt my ass. However, it's something that is missing that needs to be addressed. My recommendation (because I've been burnt as a mod) is to just never block anything. It's sad. I mean, mods do the job because they want to, but they can't ever be a user that can block shit when they're being a user and not modding.
That does sound like a sad state of affairs :/ I hope mod tooling and improving the modding experience is something the devs work on soon
They'll get around to it. What they need to get around to doing is telling people this. So many mods don't know and a lot of their problems would be solved if they were informed. I totally figured it out by accident. Wherever and whenever, I just let other mods know this, because their problem might be because of a block list.
It's a longrunning frustration that needs to be addressed. At the very least it needs to be announced. But it's a Lemmy problem, isn't it -- not a lemmy.world problem.