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Tbf IT specialist could mean a lot of things and many of them knows shit about tech support. Also big companies have robust endpoint security that many "IT specialists" know nothings about. I would say IT is like Legal, you may know a lot about 1 thing and nothing about something else
They don't give me access to half the things I could fix. The secret is I don't want access because that mean more shit I'm responsible for without getting paid extra for it.
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