You're viewing a single thread.
Well, aaaactually, don't they have more than average calls half of the time?
18 1 ReplyNot necessarily. They could be constantly ever so lightly above the average value, but then once in a while, a really low value comes along and drags the average down. What you're thinking of is the median.
23 0 ReplyEasily achievable if you only take calls in working hours. Then all working hours will have more than average calls per hour for a day.
11 0 ReplyYou can also continously have above average per worked hour for the staff if you keep firing people, because then calls per person keeps going up
4 0 Reply
Maybe they're taking the average for each day over the whole 24 hours, but the call centre only operates from 9:30-4:30.
9 0 ReplyYeah, like at night it falls down to 0
2 0 Reply
That would be true for the median, but not for the average
10 0 Reply