[TECHCRUNCH] Zoom rebrands existing — and intros new — generative AI features

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For example, users will be able to query the AI Companion for the status of projects, pulling on transcribed meetings, chats, whiteboards, emails, documents and even third-party apps.

They’ll be able to ask the AI Companion questions during a meeting to catch up on key points, create and file support tickets and draft responses to inquiries.

Also starting next spring, the AI Companion will give “real-time feedback” on people’s presence in meetings plus coaching on their conversational and presentation skills.

Zoom IQ for Sales wasn’t particularly well received at launch, with critics arguing that the sentiment analysis algorithms used in feature were fundamentally flawed.

Zoom announced several new capabilities coming to Revenue Accelerator, including a “virtual coach” to simulate conversations for onboarding and training sales team members.

Back in February, Zoom laid off 15% of its staff, or around 1,300 people, blaming a post-pandemic slump in demand and increased competition from Microsoft, Cisco, Webex, Slack and others.

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