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Privacy @lemmy.ml

Lemmchen @feddit.org

6mo ago

Cooler Master doesn't allow VPN users to use their RMA contact form

Well, fuck you, Cooler Master.

As soon as I turned my VPN off I was able to successfully send my RMA request.

Privacy @lemmy.dbzer0.com

Blaze (he/him) @lemmy.zip

6mo ago

Cooler Master doesn't allow VPN users to use their RMA contact form

24 comments

Add this to the Consumer Protection Wiki
- Is there a specific page that lists sites/services that don't work with a VPN? Because I have at least 4 to report off the top of my head
  
  I haven't gone through it much but that's a great idea
- I think it was renamed to CAT wiki
Won’t an RMA lead to them knowing your physical address anyway? Not sure you can stay private and get replacement gear.
- not from VPN provider and legit websites
  Why not? Aren't you worried about either of them selling/leaking your data? I think a lot of people here are.
- You can keep some data hidden from your ISP still
  
  fair point
It’s likely bad actors causing your VPN’s public IP address to get flagged. Next time change the exit point.
- That's no excuse. An RMA form is something that all their customers are entitled to use. If anyone finds their IP address blocked, even a VPN IP address, then their warranty claim has effectively been blocked for an invalid reason.
  The company has failed their warranty obligations.
  
  I think if hosting an RMA form requires paying for 500x more bandwidth than it's supposed to just because it's being hammered by bots on VPNs, and this was your company, you'd block them too.
  
  Did you try switching your exit point?
Are you sure it isn't DNS blocking by the VPN?
- This happens to me a lot (I block Google’s domains). shakes fist Curse you Google for hosting it on google.com you tricky fucks!
  
  Is there a subdomain you can whitelist?

24 comments