Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15
An open letter to the Fairphone community
Imean my fp4 has ubuntu touch on it, still sad to see
I realize that I'm an asshole for telling them what to do but here's what they need to do: They should drop all development of their own Android and put significant resources to making their next phone work with GrapheneOS.
That would make their already very expensive phone even more expensive, if it were even possible at all.
That problem with that is the Graphene devs
Probably better to make something for the general population. If nothing else maybe work with Calyx OS or /e/os
That'd make them even more of a niche option than right now, since some apps (most notably banking) will just refuse to work.
Banking apps generally speaking work, it's the NFC payments via google pay that don't and probably never will.
Most of them work fine. Typically don't have to even enable compatibility mode.
Although Google's new Play Integrity API is breaking more apps every day.
On the contrary; many people want GrapheneOS but don't want a Google phone.
Most banking apps work with a simple app setting change
they are already actively working with e/OS and iodéOS. Don't know if e/OS already supports Android 15 like iodé does, but they could just focus on that next release...
Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.
I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can't believe there's a sudden spike in support requests.
You have the patience of a saint.
That ticket is never going to get responded to. Make another one, and if they don't answer within 3 days, start blowing up their phones.
Have you tried using the support chat?
At least for me this helped to cut response time for the warranty replacement of a part way down.
It only being open 6 hours a week, and only during working hours makes things a little difficult.
I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.
Headphone jack removal, selling shit earbuds with "repairability" that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.
I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.
I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply... So yeah customer service is really bad at the moment... Still love the product, though
Damn, that's bad customer service
I understand development taking a long time and being unable to commit to timelines.
Handling support tickets is another matter entirely.
This is pretty sad to hear. Fairphone was next on my list of phones to try when my current phone gets too old. With the US boycott, I might have to go back to Samsung, but I hate the bloat.
why would you choose samsung, of all?
If you are looking for a device smaller than 155mm from at least 2023, you can choose between
https://www.gsmarena.com/results.php3?nYearMin=2023&nHeightMax=155&nRamMin=6000&idOS=2
I've had problems with ghost touches on my fp4. customer service just doesn't respond. I also get weird app crashes. can't recommend the company like this. long term support was the whole point!!
My FP4 got the opposite problem where it sometimes ignores inputs when placed on a soft surface.
But I guess I'd rather have that issue than yours.
i have same problem with ghost touch, though it seems it happens only under certain kind of unknown conditions. I think it might have something to do with moisture in air and/or some other unknown thing.
Using LineageOS on my FP4, so... 🤷
I own a FP4 and I've been on Android 15 for a while now, as I run iodéOS ... To me it is astonishing how a thrid party OS can have better support than the first party one 😅
