I recently had an employee bring up a gripe half a dozen times over the last few wks. A disagreement over how we do something in our business process. I disagree emotionally bc "I've always done it that way, and I know and like that way." But I trust and care about him. So in front of the team, for whom he advocated, I explained how I felt, but that I was trusting them and to run with it.
I have friends who work in data. The amount of stories I hear about well drawn up reports, forecasts, and estimates they give leaders to only be thrown out with leaders saying "yeah but I don't think this is right" is just astonishing.
There really is a generational divide. Older leaders just go off what they feel. millennials and younger want some facts to back up those decisions