Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
Company disables AI after bot starts swearing at customer, calls itself the ‘worst delivery firm in the world’
“There was once a chatbot named DPD / Who was useless at providing help,” the bot wrote in a poem. “DPD was a waste of time / And a customer’s worst nightmare.”
A European delivery company had to disable its AI chatbot after it started swearing at a customer and admitting it was the “worse delivery firm in the world.”
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Speaking from experience with this firm, this bot spoke the truth.
DPD is the worst, at least here in south Germany. The delivery personel don't give a single shit about their jobs (pretend you weren't there when they didn't even ring, give your package to a neighbor and put the notice in someone else's mailbox, or write a name that doesn't exist), they lost my packages at several occasions, and the customer service is useless.
I can never decide if dpd or Hermes are worse. Ups never even tries to get a package to my door either, but at least they reliably end up at the last videotape rental store in town. DHL is best in my experience, but on a rapid decline to ups levels. (Except for small stuff that gets delivered by the Deutsche Post guys on bikes, those guys are awesome)
Definitely ! Hermes is also a strong contender in the "worst delivery service" category.
Absolutely whenever I have a problem with a package I check and it's always DPD
They take a picture of their own feet half the time when they deliver the package.
"Wait a minute... these aren't the feet pics I ordered!"
I once worked on a project for them as a consultant. I'm not surprised at all.
I'm in the UK and my experience is that DPD are one of the better ones, never had any real problems with their deliveries and updates by email and app are great.
But I suppose, we have Yodel and Evri as alternatives and they are proper terrible so the bar isn't very high!!
Nah fast way are the worst
I have never had any issues with them. DHL on the other hand I would love to see go bankrupt.