Fairphone releases open letter to the Community - Apologizes for 3 month support time and says the FP4 will skip Android 14 for Android 15
An open letter to the Fairphone community
Have been waiting 50 days so far for a response to my ticket about a basically unusable Fairphone 4. Save to say I will never be buying from them again and actively recommend against doing so.
I would call one week slow already, but almost 2 months with no response yet? How did they even end up in this situation? I can't believe there's a sudden spike in support requests.
You have the patience of a saint.
That ticket is never going to get responded to. Make another one, and if they don't answer within 3 days, start blowing up their phones.
Have you tried using the support chat?
At least for me this helped to cut response time for the warranty replacement of a part way down.
It only being open 6 hours a week, and only during working hours makes things a little difficult.
I wanted to get an fp5, but all I have heard is fuck up after fuck up from fairphone.
Headphone jack removal, selling shit earbuds with "repairability" that they pull from the market (and support) a year after launch, CEO being an asshole publicly, android auto not working well, months long bad bugs, severe update delays, antennas being pretty bad overall, and now literally nonexistent support.
I almost feel like in 5-10 years it will come out that this whole time they literally have just been lying about their sustainability practices and paying factory workers fair wages just to sell for a higher price.
I had a similar, but not as bad situation with my power button (it was just stuck sometimes, causing restarts and what not). I regularly waited 2-4 weeks for a reply... So yeah customer service is really bad at the moment... Still love the product, though
Damn, that's bad customer service
I understand development taking a long time and being unable to commit to timelines.
Handling support tickets is another matter entirely.
