First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
First Horizon Bank system detects when a call center worker was on the brink of "losing it" and plays an AI-made montage of family photos set to their favorite song to calm them down.
Generative AI is the latest in a long line of technologies that promise innovation and fixes but grind away at public life
cross-posted from: https://lemmygrad.ml/post/4856141
We live in a sci-fi dystopia.
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Having worked in a call centers, I feel like it's the dumbest, most self centered boomers with "customer is king" attitude that just want to shout at someone rather than fix their issues (that can usually be fixed with a Google search). It's like they need people to suffer. Just let them hang up when people are disrespectful instead of this shit.