From Wikipedia:
In November 2022, Embracer Group stated that Saints Row "did not meet the full expectations and left the fanbase partially polarized", but financially "performed in line with management expectations in the quarter."
The piles of money were as high as we expected, but really we wanted them to be higher
More like "We don't want to say it was only that game... "
Though actually with it a year later, I would say their follow up effort wasn't amazing them... which makes more sense. They probably were going through Pre-prod on "saints row too" or what ever it was going to be. And Embracer didn't want to continue.
Sales are typically not going to be followed up by refunds in a meaningful way, however poor public reception will hurt the sales of the next iteration.
The sales were ok but the consensus is that the game is shit, or ” the udders are dry, time to slaughter the cow"