Linux @lemmy.ml TxTechnician @lemmy.ml 12 mo. ago

Question about RMM remote support on Wayland.

I use an rmm called level. The remote support function under Wayland doesn't allow keystrokes or mouse input in Firefox.

Question : Is it that Firefox has not implemented the necessary features to allow input? Or is this more likely to be the rmm?

I reached out for a feature request to level, great company BTW.

UPDATE: So, it turns out that my RMM is working fine under Wayland. Level got back with me because they couldn't reproduce the problem. So I tried to reproduce the problem. Only to find it is working just fine. Whatever was causing that problem, I have no idea. But it's gone.

12 comments

Wayland imposes new rules, and one of those rules being that programs can't arbitrarily access keystrokes and mouse input. This is done to protect against keyloggers as they are used by malicious actors to gain a bevy of information like passwords, banking information, personal information, etc.
I'm unsure if it's Firefox, the RMM or both, but the necessary permissions aren't granted and that's why it's not working.
What is rmm?
- Remote management and monitoring software. I run an msp
  
  What's MSP? I bet it's a popular abbreviation in your profession but Google says it means Member of the Scottish Parliament
  
  Got it, Managed Service Provider
- Remote monitoring and management
this is probably actually the fault of wayland and it's fragmentation issue. Various wayland compositors have different methods of interacting with them and this includes remote/virtual input. Because of this fragmentation a lot of developers have just started to kinda give up, on wayland.

for this one specifically, I would assume any virtual input would work? there are a couple possible routes forwards, the easiest is probably using XDG's RemoteDesktop. However not every compositor implements this, Sway will be getting it soon (or already has it using luminous). There are also numerous compositors that don't support this.

you have wlr-virtual-{pointer,keyboard} which works on sway and mir, and thats it. I believe there was a compositor that could do this over dbus too?

the reality of wayland is, if it's not in the core protocol, you aren't guranteed to have support, and if it is in the core protocol, you still arent guranteed to have support, but the chances are better
- So, it turns out that my RMM is working fine under Wayland. Level got back with me because they couldn't reproduce the problem. So I tried to reproduce the problem. Only to find it is working just fine. Whatever was causing that problem, I have no idea. But it's gone.
  
  interesting, do you know what they were using for input? if they have an encompassing solution that could be great. if they just use xdg remotedesktop, well thats about what I have now anyways T.T
- Awesome, thanks for the info.

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