DoorDash makes tipping an afterthought to protest New York City’s wage raise
DoorDash makes tipping an afterthought to protest New York City’s wage raise
The change is to keep things “affordable for all New Yorkers.”
"For most markets where DoorDash operates, customers are prompted to tip on the checkout screen, with a middle option already selected by default. If they want to, they can adjust the tip later from the status screen while awaiting their food, or even after it’s delivered. That’s changing today; while blaming New York City’s minimum wage increase for delivery workers, DoorDash announced that for “select markets, including New York City,” tipping is now exclusively a post-checkout option"
It seems so ridiculous given tipping fatigue, that DoorDash is making what should be a given sound like a negative.
This is the way it should be everywhere. I'm sorry but tipping before the order is even delivered creates a fucked up incentive with the drivers and the people getting food. Especially when apps like DoorDash make it very apparent. Who tipped well before they even pick up food. The tip should always be rendered after service.
I'd be more satisfied if they just stopped calling them tips. They aren't a tip. Door Dash gives drivers about a $2.50 incentive to even bother looking at the orders that pop up, but it's up to them to decide whether to take the orders. So you're quietly negotiating with a complete stranger to go pick up some taco bell and bring it to your house at 3 a.m. it's a bid. Not a tip.
Calling it a tip is disingenuous and why a hell of a lot of people never "tip" at all.
Edit to add: The real abuse of their workers is that they talk out both sides of their mouth about how independent drivers are, but then they weight the system to punish drivers who don't take bad jobs. If that mess ended the service would improve for everyone on both sides of the order.
Tips are an excuse for employers not to pay their employees a livable wage. If you rely on tips to get by, your employer doesn't deserve to be in business.
How is it not a thing everywhere? Great new feature. Very innovative. Now introduce it everywhere.
Well, that's a positive development, though probably for the wrong reasons.
How is that a protest? That’s actually a good thing.
Fuck tipping but this is just DoorDash being petty.
Just pay people a living wage. You know, like in other developed countries.
I mean fuck tipping though tbh
i mean i do hate tipping, it creates an uncomfortable power dynamic, having to sort of....'bribe' them like with these gig apps to get them to take your order sucks (versus like a proper pizza shop where you have 1st party guys who know the area and ups and downs of the job), menu prices and the shitty fees are already a joke, it's just miserable all around
but i'm sure the minimum wage increase is little esp in NYC - it probably just feels like it cancels out. overall there needs to be better reform on this. depending on tips sucks
So better minimum wage laws also encourage businesses to make their user experience less hostile to users? Nice.
Remember DoorDash's decision to change their interface to stop asking users for more money, when they inevitably point to their riders and say minimum wage laws have reduced their income. They knew the riders in the areas affected by better minimum wage would benefit greatly if they left the experience as it is, and they don't want that used as evidence in other states for their own minimum wage laws. This us why they haven't changed the interface for other states, where their riders are still living on as little as DoorDash can legally get away with paying.
Tipping fatique... Wtf..
I DoorDash regularly. I frequently get offers so low that it's not worth it in gas+time to deliver them. There's a chance that a lowball offer will tip me after the fact, sure, but it rarely happens, probably only one time in ten.
If the initial offer doesn't tip, and not just tip but enough to make it worth it relative to the travel distance and time, then I don't accept it. No experienced driver would, and no driver should.