Klarna says its AI assistant does the work of 700 people after it laid off 700 people
Klarna says its AI assistant does the work of 700 people after it laid off 700 people
Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
zero equals zero
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
Citation needed? We're going to take Klarna's word for it?
The LLM worked better than the Indian service agent I got to talk to, however after I got an agent speaking my language things resolved
Newer ever take Klarnas word for anything. They are the fine and Dandy company whose business model involved by routine fishing for customers bank authorization credentials.
I actually believe it.
Customer support for cheap companies is someone in a call center in India or some other country with obscenely low wages, following a bad flow chart with limited access and less autonomy. To match it you basically just need the LLM to parse the interaction into following the flowchart, and even when it struggles to do so, you're comparing it to a minimum wage, probably uneducated, worker in a non-English speaking country.
The bar is wildly low.
So "customer service" (the bastard child of huge companies and low wages) is actually just a really bad product to start with, and now Klarna has just replaced it with something that functions just as bad? Yeah I think that makes sense.
Trust the robot. Robots never lie. Also I’m not a robot. Beep
To quote flamingo_pinyata: "Zero equals zero"
What could they possibly cite?
Klarna had their best year so far, they lost a record low 11 billion SEK. (About 1.1 billion usd).
Well...AI's don't snort cocaine so that's an improvement for Klarna....
Nah, they can't claim that until they swap their execs with AI.
Now, the powder scandal wasn't just about the execs 😁
Who?
Eurostuff
Will this finally reduce immigrants?
I hope it will reduce assholes like you
What did I say wrong? Immigrants are the root cause of all problems.