I once read a review of a cast iron pan where the person admitted they refuse to use oil for cooking, and then went on to complain that the pan wasn't non-stick and that it was rusting.
I witnessed a review for a laptop battery that said it didn't fit right. They included a picture of them trying to install it upside down. Still not sure if it was a joke.
The first guy should try to get a refund, for funsies.
The second guy should make it more clear that he & the first guy are both just joking around, because people here may or may not be understanding that.