TBH, OP sounds like a bit of an entitled douche, edit: not the most appropriate descriptor, but I do think OP should try and look at the situation from another perspective.
In their blog post they complained about lack of transparency and noted numerous issues with Kagi that caused them to lose faith in the company. The CEO personally responds to explain themselves (i.e. make things more transparent) and OP sticks their fingers in their ears and acts liked they're a victim because the CEO attempts service recovery.
I've made public complaints about companies before. I wish I received such tailored and personalised responses.
I agree with you. I wasn't referring to the actual contents so much as OP's attitude about the e-mails from the CEO. I think Kagi could benefit from hiring, or at least consulting, with specialists in the field to better define their position. It's clear that OP has legitimate concerns.
I haven't seen many public diatribes against Kagi, but the ones I have seem to be like this person. They complain very publicly based on their perception of Vlad, spend their days in Discord fomenting drama (which seems like something only children should be doing) and are so fragile that they think getting measured emails from someone they went after publicly is a form of harrassment. It's absurd.
I can only hope this was written by a teenager, otherwise it's a pretty rough way to live as an adult.
After reading your comment, my calling the OP an 'entitled douche' was not the best response. I remember the fragility of being a teenager, and even being a young adult... While unlikely, if the blog's author does come across these comments, I would rather they take a moment to consider things from Vlad's/Kagi's perspective rather than just take my comment as a personal attack.
Sure, why not? Though please don't spread it around, I'm currently under deep cover pretending to be an Australian who frequently comments on Australian news and is registered with an Australian-themed instance.
It's all part of my evil plan to have the first multinational company with their global headquarters in Antarctica.