Ah, the age old “welp, the only people that stuck with us through all the bullshit clearly have zero standards or expectations, no point in improving anything”
This isn't just content people want and Blizz doesn't want to give because it wouldn't be profitable, it's an entire half of the game that was advertised since announcement. A lot of people got the game with the assumption it was coming. It wouldn't be "live service" if they'd included it from day one like they promised. It would only get looped into that because the "new content" should have been in there from the start. It's Blizz reaping the benefits of an empty promise but wanting none of the blame when people call them out.
A lot of people got the game with the assumption it was coming.
Do you mean they bought Overwatch 1, with the anticipation that at some point after the release of Overwatch 2, they would add PvE? Because Overwatch 2 was free to play from the start. The only thing that you could "pre-order" was a pack that gave some cosemtics, some premium currency, and the first battlepass. At that point PvE was something they were still planning to add at some point but still had no date, so you could only use those bonuses for the PvP.