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Having to score strangers on their 'empathy' and 'courtesy' and 'knowledge' (anything less than a 5 star is a 'bad grade', I am sure)

by that i mean, those are intangible, effervescent parts of a human being that should not be quantized down to a fucking amazon star system. the 'anything less than 5 stars is actually bad' thing is disgusting as well - all modern companies do this.

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