If you are dissatisfied with the free thing I gave you, then I am happy to send you a refund of your purchase price. 🤷♂️
That's my preferred strategy.
UPDATE: Before any angry cards and letters, let me clarify. When I reply this way, I learn a lot about the person I'm talking to, including whether they are prepared to have a reasonable conversation about this complex matter. The response I'm hoping for is "Well played.", because that tells me that they recognize how ridiculous we are both being. I can work with them.
If they are merely having a tough time and needed to vent, then they'll notice that and we can move forward.
If they are truly that entitled, then I don't mind what happens next, because they would probably never have accepted any help I could offer them, anyway.
Not only is it normalized, but it's being weaponized. See, for example, the recent XZ backdoor which was equal parts hacking and a psi-op against the maintainer.
Fair point. An they managed to get their email delivered on that newsletter announce mailing list (Which I expected to be moderated). Not sure how that could happen.
I've had tails "kill" a few USB drives. By that I mean windows wouldn't recognize the drive with explorer and I had to use diskpart to reformat it, and the drive was fine. I assume this user doesn't know that, but I think back then I just googled "windows won't see usb" and got the answer so they should get good.
Windows refuses to recognize anything except the first partition on any storage device that it classifies as "removable", so this tracks. Just zero the partition table, and Windows will offer to format it like it wants on next plug.
I don't think I'd ever complain directly to the maintainer. I often do find instructions that are essentially The Rest of the Fucking Owl but you go to the community for help and then give up when 90% of them act like you are an idiot for even asking.
I am indeed seeing this with increasing frequency. Just take a look at threads about the Lemmy devs for examples. An increasing number of people seem to feel entitled to be treated not just like customers but as also as stakeholders/PMs for software that was gifted to the community.
As for how to try to change this direction, I think ELI5 on what FLOSS is and how it is governed, as well as how to be a good member of the community, whether as a contributor or otherwise, is probably the way to go.
Dealing with unhinged people has been around since as long as the internet. There was a period of time before the general population got online when it was mostly academics and military people, the level of discourse was higher. But useNet still had the crazies.
I think the federated systems and GitHub allow people to participate more, so the barrier to entry is lower, so we get to see more of this emotional labor then we used to historically.
When getting unsolicited feedback, you can generally plot the comments on a simple 2 axis chart:
Trying to be helpful vs just wanting to yell
Actually helpful vs not
What's the issue with just ignoring them? I really don't think making open-source software intentionally obscure because annoying people exist is a great idea. Ultimately we want more people to use FOSS instead of corporate software.
It takes time and energy to ignore them and only them specifically. They need to be filtered out, bug tickets closed and cleared out of otherwise useful channels. The alternative is you just ignore everybody interacting with the project, but that's not a good solution.
That could get rather annoying. Imagine if when you installed your distro everything was compiled from source (I apologise if you use Gentoo or LFS), it would take a lot longer.
Also people could still just upload a binary to various package managers (assuming the source is available).