Those Customers
Those Customers
Those Customers
"I'M NEVER SHOPPING HERE AGAIN"
"Oh thank gods, I thought you'd never take a hint. You are objectively an awful person and no amount of spending on your part was ever going to make dealing with you worthwhile. Yes, PLEASE leave and never show your face here again."
This is a bit of a grey area because there are some asshole companies and asshole employees
I'd recently had an experience with a racist aldi employee only bag checking my mother because we where not one of the white people in line and that same aldi employee happened to lie about bag checking the white people ahead that we visibly saw her not check
This happened in Australia, but we live in one of the towns in Queensland not known for progresiveness
I'm planning to move to Brisbane or Melbourne once I am able too just to get away from all of the non progressive people here in my hometown
The comic isn't about boycotting locations as a whole, It's just done through a lens of someone working a minimum wage job who has to deal with people yelling at them. Especially about issues they're having and saying they're never going to shop there again. It doesn't impact them personally and getting angry at them personally won't help.
"Sir/mam, this is a Walmart. Your loss of business is literally a rounding error in pur profits."
"...Also all the other local stores were run out of business so there's no where else to shop."
As someone who worked retail for a long time, I relished these moments... Their righteous indignation would snap me out of my ennui, and I'd love watching their face when I'd respond, "OK, bye", or give them no reaction whatsoever.
You have to appreciate those moments in retail because the rest of the time is pretty awful.
25 years ago I worked the registers at Target. One day at the back end of a pre-christmas lunchtime rush, this woman snidely remarks that I should be scanning faster. I bluntly told her that if she wasn't happy she could simply shop elsewhere. Shocked she threatened to complain to my manager, I simply pointed to thr front dedk and said "go ahead".
I still have my written warning in a box somewhere. Completely worth it lol
How ever would you find another minimum wage job?
Honestly they are just doing us a favor. I really don't want to see them again either.
I always either thanked them, or congratulated them for making their first adult decision ever and let them know I woshed them luck as they continued on their journey of self discovery.
"And I'm not paid enough TO care."
Even the tiniest semblance of power can go to a person’s head. You had $25 worth of merchandise in your hands, Karen. The store will be okay without you.
I've stopped going to businesses for various reasons over the years but I've never annouced the reason(s). I just stop going because I don't care about it enough. I'm not a feedback kind of guy.
And they'll all be back next week, simply because it's the most convenient for them to drive to.
This, 100%. Their lack of shame is almost envious to those of us with anxiety. Some anxious people would avoid a place for months after an ok-conversation with an employee, because they overthink the interaction and become convinced that they fucked up royally. Meanwhile, the employee never thought anything was offensive at all, and in fact forgot the entire interaction by the time they rang up the next customer.
Then there’s people like in the OP who throw a dramatic fit about how much they hate a place, sometimes even screaming at managers, then they show up the very next day pretending nothing ever happened. The audacity is mind-blowing.
On the other hand, I did just tell a bunch of local places I will no longer be a customer because they advertise on PublicSquare.
So I guess I'm those people now.
It's a little different when it's a local place, because your business might actually matter, and the person working the register might have a personal stake in it.
But when its a chain, LO- fucking L. Good luck getting the cashier that makes minimum wage to give a single shit about your complaint.
True. I actually told the owners - it wasn't actually a thing that happened at the registers, so maybe I'm less of a those people I suppose.
today a customer thought I was laughing at them. I just had a mouthful of water I was desperately trying not to choke on 🥲😭
thankfully my manager didn't believe them
When I was a teenager in the 90s I worked a local, Chicago-area chain fast food job, as ya do. One customer was mad that his ribs were taking a while so he came up to tell at the cashier. The General Manager was a older Chicagoan with a Mike Ditka mustache, and came out of the office right behind the cashiers and yelled right back, mad that somebody was yelling at his employees.
The guy shouted that he'd take his business elsewhere and never come back, at which point the GM pointed at the line that stretched to the door and said something to the effect of "you see all these people? I don't need your business! Now get out of my store!" It was in the middle of the dinner rush, and it's still a popular chain.
We all really liked that GM before and especially after that. He was one of those "tough but fair" types, the kind of boss you could respect. Good guy.
The point is that yeah, go ahead and take your business elsewhere Karen. It literally makes no difference and nobody cares.
Also if the difficult customers go and take their business elsewhere that means that mostly nice customers remain, so that's nice.
Why would i want my dinner ruined by some rude asshole yelling at their staff? I'll gladly take my business to a place free from dicks.
Companies I boycott:
Bank of America
5/3 Bank
Wells Fargo
McDonald's
Walmart
That corner gas station that never paid their invoice
Planet Fitness
John Deere
Verizon
AT&T
Number of store employees I've told that I'm never coming back:
0
Trader Joe's for being fascist union busters. Amazon for being fascist union busters. Target for being fascist hypocrites. Chick-fil-A for being homophobic fascists. Google for being fascists. Microsoft for being fascists.
I’ve definitely boycotted companies, but try to make sure my reasoning is sent as high as it can, and even then try to direct it to the company itself rather than whoever I have on the phone.
I'm a big fan of leaving accurate Google maps reviews. Then it actually hurts their business.
I honestly do wonder where the average person thinks the customer service workers have some kind of stake in the company or something. Getting fired from a job like that is only a minor inconvenience, and the odds of their complaint being anywhere near a firable offense is usually laughable (and half the time the opposite as usually it's wanting the employee to break store policy).
I can tell you what it was for my mother. To her it was a "cheat code" to talk to a manager and get free shit or a discount.
I mean it's by design. Megacorporations put retail workers and customer service on the front lines to bear the brunt of the anger at their shitty policies. People who have no power to change anything.
I had a stake in the company because my parents owned the shop I worked in. But I still didn't care when some dickhead threatened me with a "you just lost a cistomer." My dad told me not to take shit from asshole customers if I knew for sure I was not in the wrong. They usually came crawling back a week after pretending nothing ever happened.
Oh and he also told me to provide the best service we could to the normal customers so that they become our favourite customers.
The customer service rep is the face of the company, customers are SUPPOSED to complain to them since thats their job.
Kinda. There's usually a complaint department.
But bitching / threatening the worker - who is ringing up your purchase - about something that they specifically cannot control, and making their day worse? That's an asshole problem that needs plugging.
Uhhhh how 'bout no.
I used to deliver pizza, occasionally someone would open their door and start complaining to me about our (pretty damn low, actually) prices. Like I fucking set them. Like I'm going to say "yes $15 is a lot for a 16in two topping, here, take it for free, I'll pay for it out of my own pocket." Nah. You saw the price on the menu, we repeated your total before we even stretched your dough, now you wanna complain to the driver when I show up? You can go fuck yourself, call little goddamn ceasers.
Best part is, our owner's wife was the manager and ran phones, and you want to complain to the driver? It's because you know this complaint is bullshit, isn't it?
Looks like we have one of the shoppers from the comic in our midst.
See, what you gotta do is threaten them with absurdity.
Don't say "I'm never coming back". Instead, walk across the street to the bus stop. Wait for them to come out to their car. Memorize it.
Now come back to the parking lot every day for a week. Wait for them to leave their car, and go inside. Once they're inside, you walk over to their car, and write down their liscense plate number.
Now go home, and use public records to do a search to find their name and address.
Now go back to the store, and take a picture of them with your cell phone.
Now, sit across the street from a police department, and watch for a cop arriving to work. Take note of his liscense plate, and search his name/address.
Now write a letter to the clerk, threatening to wait outside his work with a giraffe. Tell him "Giraffes have 15 inch tongues, thick as a beer can. I've trained this one to stick their tongues into your butthole, and grab your waist with their teeth. You'll be 19 feet in the air, getting tongue fucked by a giraffe. If you try to escape, you fall. See ya at Costco, Gary!"
And you use the cops name/address as the return address. Now if he tries to go to the cops, they'll protect their own, and find something to arrest him with.
Checkmate, Gary!
Username checks out, I guess?
best comment in the thread
New kink unlocked
I know, right? A 15 inch beer can!? Don't tell the boys, or they'll start trading out the forties for the... I don't know how tall a typical beer can is, but let's just say fifty-fives.
I don't understand. Why doesn't the Giraffe, the larger of the mammals, merely out-think the other ones?
Giraffes have 15 inch tongues, thick as a beer can
LOL
Holy shit I love this
Fuck yes!
Sales are in the shitter, I'm afraid we're gonna have to let you go.
I don't care.
An interaction I had when I was in my final days of my fast food "career":
Karen: "The service here is terrible I'm NEVER eating here again if you don't fix this RIGHT NOW"
Me (actually said to them): "Oh no, please don't, the giant multinational corporation with billions in revenue that is [Big burger fast food joint] will notice and cry"
Karen: "I..yea...well!" Storms off
I only did a little fast food, but a lot of retail in my younger years.
People would "threaten" to call corporate over things that were outside of my hourly hands.
Honestly, most of the time, it pissed me off too. Management wouldn't listen to me though.
So call corporate. Please. We're store #1234, and the corporate number is 1-800-COMPANY. Shit was fucked...
To put it in perspective, I worked at a store in a state that bordered Mexico. I quit, but still had an active employee discount card and shopped in a smallish town in a state connected to the Canadian border. The employee asked me which store I worked at, as they didn't recognize me. I told them the store # and who my store manager was.
This person ACROSS the country had heard about how badly our store was run and knew the manager by name because of the shitty working conditions and how many issues we had with customer "service."
My absolute favorite response to these types of people is "can I get that in writing?"
For real! The ones that make a big deal and repeat that 'customer-is-always-right' bullshit while simultaneously demanding something outside any normal accomodation, those ones always come back.
The thing is, either workers are powerless to change things, or just don’t care enough to be bothered by that threat.
Which is why I usually just smile and lodge formal complaints with the company as well as any regulatory body if the situation calls for it. Much more effective when it’s an actual punishment rather than an empty threat. I’ve gotten companies actual fines that way.
Yeah, if I have an issue in a store or on the phone, and I get heated, I always make sure that the person on the other end knows that I'm angry at the company they work for, and not them lol. Though on one or two occasions, I think I have tried to shame them for working for such an awful company (can't remember which it was though, but it had to have been very bad).
In my opinion, those sort of businesses are also the ones that end up crying out when they lose to bigger players in the space who are willing with those sort of customers. At the end of the day, are you there to feel good, or are you there to get money? Here's a little secret: nobody cares about those sort of people, it's just that some care more about the money they can get from them than others.
For me, it's right up there with tech support that complain about the trivial bullshit they are called for when it is that trivial bullshit that gives them a job.
If this comic was about a small business with the owner stood behind the counter like "I don't care" then I'd totally get your point, but I don't think that's what it is.
This is a comic about a minimum wage slave working at a branch of some faceless retail supergiant, who gets constantly shit on by customers as if they themselves are personally responsible for whatever policymaking at this enormous company has upset the customer, and as if they could change anything about it even if they tried.
It's about angry customers putting their vitriolic remarks in completely the wrong place because they just need a human victim and they don't care who it is. And it's about learning how to deal with that as an employee so you don't lose your sanity.
Honestly, that's not what I see from them. They may have the lowest paid employee working cashier, but the people who handle customer service desks are chosen and trained to handle these sort of situations diplomatically, even when effectively the same thing happens and they just talk bad about these clowns in the staff room. The only places I see people just openly admitting "I don't care" attitude openly are usually people on a second hand market apps and people with small businesses who have their local market penned in. Might just be my experience, I'm also not in the US.
I agree with this with one exception - if you're in admin or clerical customer facing roles where the stuff you do is actually life changing for people.
I almost got deported because some cunt at the uni couldn't be arsed to send one email of a document she got by clicking one button for a whole year despite the fact I rang every day for like two months and visited the offices for a goddamn week.
Another example is healthcare. If you're some piece of shit receptionist who can do fuck all and instead of sympathising - and just trying at all - you act all smug about how you can't even do me the decency of telling me which fucking department I need to talk to when I can't get the result of a fucking piss test I need for life-changing surgery.
Surgery that I have been on a waiting list for for 7 years, surgery hat I have bad scheduled months ago that I have done everything for months ago, that's now in a week and all of that is now under threat of being postponed many more months because you can't fucking ring a phone number? Because you can't be arsed and you'll "let me know if there's anything further" in 15-30 working days? And you, despite working this job, can't possibly know how long it usually even takes? Literally refuse to even give an estimate?
I will make your day hell because I hate you - not just the company - but you as a human being, fuck you and find another fucking job, your failure in life is no excuse to fuck mine up too.
Especially when I know I'll come back tomorrow and someone with a fucking brain is going to sort it out for me, so it was never some "policy", it was you and your lack of effort when human lives are on the fucking line. Wouldn't piss on you if you was on fire, you living piece of evidence that some people are just plain inferior and why some people don't deserve welfare and security because they can't do anything unless you threaten them with not being able to eat the next fucking day.
God, sorry, all this shit was years ago but it boils my blood to this day that some fucknuggets could've destroyed my entire amazing life for literally no other reason than the fact they have no life worth living and choose to make everyone else's a living nightmare.
I think the pain will heal once all this shit is replaced by a nice LLM integration. And communism too, fuck capitalism and decay in public services.
Actually in a better world I'd gladly pay taxes so these actual fucking untermenschen stay home and rot or whatever it is they do, so the rest of us can get on with life. They already mooch off my taxes, the least they can do is get out of the fucking way.
There's a reason I'm starting to adopt the idea that having voted for DJT 3 times = your rights are forfeit.
This comment is a journey
Glad you’re still with us
I’ll admit it; I want to say things like those customers in the comic. Sometimes I do. But I also understand and appreciate that the person I’m talking to both doesn’t care, and can’t do anything about it. So when possible, I try to take some marriage advice I saw somewhere online:
Never say the first thing that comes to mind. Don’t even say the second thing. Say the third thing.
This works really well in emails or online forums, where you can revise many times until you hit send or post.
And for anybody who has read any of my past replies and feel inclined to point out that I still say stupid shit: just know that those stupid shit were the third things that came to mind. 😊
During my penance in food service in my earlier years, I worked for a while for what was literally the only pizza joint in town that had delivery. (This was well before all the food delivery apps and in fact in the pre-smartphone era.) When we would not accede to whatever ridiculous demand a customer was having a tantrum about and they threatened to never order here again, my boss would just say, "Okay, fine, see you next week."
He was usually right, too.
I worked for a while for what was literally the only pizza joint in town that had delivery.
In New Jersey, they call these, "Pizza Deserts"
The right attitude.
Me, a driving instructor: "If you don't want to learn, there's the door. No. No need to slow down or stop, I have my own brake pedal here, thank you"
Who pays to learn and then complains like that? Sounds you ran into a lot of silly people
I suspect with driving instruction in particular -- I can tell you for sure this is exactly how it works with people taking motorcycle courses, from personal experience -- people expect to be able to just show up and do whatever, engage in whatever risky behavior or bad habits they've developed in the context of operating their vehicle, and breeze through with nobody correcting or critiquing them.
Which is obviously not how it works. And since nobody thinks anything could possibly ever be their fault, then they get butthurt over it.
This is the natural consequence of a business that is not worker owned.
even worker owned, don't cater to those who disrespect you.
all relationships are built on mutual trust. if someone breaks the trust before you have even begun then you simply cannot afford to have them as a customer.
Working retail for the first time at 54-yo, had almost no dumbass customers like this. Did have one call that said they'd go to Home Depot because we don't have a grass expert on staff. Well shit, I'm sure Home Depot's garden department is way sharper than my 35-years of growing plants. LOL, none of my coworkers know what a lilly looks like, should have got one of them on the phone.
One old guy threatened a coworker, I think he hit him? This guy was ancient, I'm putting it down to dementia or the like. You'd have to be demented to think your 80-ass is going to take a fit 20-yo man.
I did get some mistreatment working McDonald's at 16, but much of that was my dumb ass not knowing any better. And my dumb ass ex-Marine manager. Jesus, trying to boss kids around like we're in the military, for $3.34/hr.
Know what makes me jealous? I work in a nice Lowe's in a nicer town (for the area). Might get a tip every other day, always grateful and surprised. Over at the more ghetto store, some of those dudes clock $100+ a shift. Goes to show, the more monied conservatives over here are cocksuckers compared to the poorer Democrats next door. And it's always the people I did very little for. Motherfucker wants 1,500 pounds of rock hand-loaded? Nah.
Y'all love this one! Dude pulls up in a Tesla. "Hey! What are you picking up?" He silently hands "the help" his receipt. ONE bag of mulch. No one before or since has been pussy enough to ask for help with a single bag. (And no one has ever bought a single bag.)
In the US you help people load stuff? I don't think I have ever seen employees help someone load stuff here in Germany, apart from when someone bought a whole garden house or other stuff that isn't on the shelves in the first place, but in the warehouse in the back, so they had to bring it out anyway.
I think some employees probably help if they feel like it, but only when you are nice. If you asked them to load a bag of mulch they would probably just say "good luck with loading it yourselves" 😂
Lol they're all old people
Between people boycotting certain brick and mortars for political reasons and the monopoly that is Amazon, there are not a lot of options.
Cory doctrow frequently writes about how voting with your dollars is somewhat ineffective because then the richest people have the most votes.
I still boycott places, though.
That’s true but collectively it still makes an impact
Customer service rep - idc.
Customer- stops frequenting the store.
Boss - "Welp, we're through, you're fired."
If the problem is an unreasonable customer, your business is better off without them.
If the problem is the business, you're better off with a new job.
"Cool. Where's my check?"
You beat me to it, this song is an absolute banger
ok, but how? (emotionally)
You'd be surprised. I've had people absolutely not listening to me in the past. It's not overly common, but definitely not unheard of.
People will literally get in my car expecting that I teach them to park then take them for their driving test after just a few lessons.
K
I don't want to seem like a prick, but all the Internet comics I see are so lazy and devoid of any humour... there's no joke in them at all, and just seems like someone who wants to post a bland message to get their "comic strip" seen. Is this Calvin and hobbes quality? No. Is there anything groundbreaking and funny? Nope. I just want lemmy to actually have some good stuff on it
If you don't like Internet comics, you don't have to be a reader of the Internet comics community on here.
You've made zero posts.
lmao
Did you write letters to the editor every time you read Family Circus or Wizard of Id?
Yea! Because everyone knows that every human has the exact same sense of humor and there definitely isn't any variation whatsoever! /s
I mean you’re not wrong. The correct thought the employee has is “thank god and good riddance.”