That's only true for a time. After you stop dealing with Windows for enough years, you just forget the bullshit and you become almost as clueless as the guy asking for help. You're really good at Linux though. So when they ask for help you are all like:
But with a less annoying and more kidnapper vibe where you're withholding your valuable help till the bastard pays ransom. "You want help? Switch to Linux." You don't care if they don't.
Just knowing how to use Google/ddg/etc to search for a solution to your problem makes you better at troubleshooting than most people. Spending 30 seconds to find a relevant link can make you seem like a genius to a lot of people.
I've been on Linux exclusively for over 5 years now. I'm starting to struggle with some Windows stuff that I just forgot how to do. But also I'm still shit at Linux. It just works so well that I never really had to learn what's under the hood.
I think another part of this is that you can do a little sleuthing in Linux and generally figure out what's causing an issue because the error messages are generally helpful!
In Linux, running a buggy / non-starting app in terminal will usually spit out something understandable. I think once we figure this out it spoils us a little.
Windows on the other hand, with anything that actually requires intervention, seems to go out of its way to be obtuse and goes all "contact your system administrator" about it. You spend more time trying to look up and cipher their "error codes" and dealing with unhelpful "support" than figuring the problem. (Which usually involves "nuke and pave a driver" anyway. Lol)
Yep. Haven't used windows besides poking at other people's machines and trying to figure out wtf is going on in about 20 years.
I'm just as clueless as you bud, but I've got a bootable Linux drive I can plug in. Come on, you know you wanna... It'll be great, you'll love it. It's free
Maybe for some, but even if you have to keep it up because your work it relatives demand it, Windows ecosystem is essentially impossible to debug when it hits issues and you just have to take guesses as to why the obscure bad behavior is happening.
Windows is better at not needing to be fixed or the first place by self healing, whereas with Linux distributions you have to know how to fix those issues, but once it goes beyond easy to fix issues, Linux is reparable but windows isn't.
If it isn't blatantly obvious, it didn't fix itself, and SFC didn't fix it, then they always say reinstall...
I dare to say most Linux users know more about windows problem solving than the average windows user
Well, your Windows skills are being represented by Bennett, who is no John Matrix, but also
isn't a standard civilian. And he does have that chain mail vest...that separates him from the normies too.
Then they're shit admins, I'm always using Command Prompt and Powershell because the GUI fell short somewhere.
Also
Try telling them that the thing they are trying to do is in the settings app.
There's a reason for that, the settings app is trash the second you need to do something beyond the basics and doesn't cover enterprisey things whatsoever
We hired a IT guy who had a decade of experience with Windows Servers. The dude was not a good fit for our linux-heavy IT team. Didn't fully know commands or how the OS worked.
He was still a smart dude, and he moved to the AWS team, where there's a lot more GUI aid.
Funny you say that I saw someone on the bus the other day with a terrible KDE theme.
It looked kind of like Windows 11 but in the worse possible ways. They managed to get the panel to look like Windows 11 but they were using the wrong icons and the wrong Window decorations.
Whenever I get a tech question its always about how to navigate a gui I am unfamiliar with. And when I can't give them an answer, they assume I'm actually clueless about technology.
My least favourite technical support calls were with people who didn't know their own interface and I was having to direct them, blind, to get the information and do the diagnostics I needed.
There were at least a couple of times where I had to ask the customer to describe literally everything they saw on the screen starting at the top left and working their way down.
I sometimes pretend to be one of those people when I get tech support scammers on the phone because I know how tortuous it is.
As a Linux user, I shit on Linux tutorials being obtuse because the solution is often like "then sudo [command]" and now run these 8 other commands. But at least with Linux commands, a smart person can piece together what's going on.
Windows, it's even worse. It's like a bunch of black boxes talking to other black boxes so after you right click to enable that property and add this registry key, you then have to reboot into your bios to turn on "Fuckboi" mode and take photos of your asshole for verification, then log into your Microsoft account to get this Powershell script and now you can finally see your children again.
There is still not a neat replacement for wmic in PowerShell. If I want to do the equivalent of wmic product where name="some shitware" call uninstall it looks like this:
I've been supporting Mac, Windows and Linux for years. I find I can only truly keep up with two at a time, so every couple of years I switch windows -> OSX.
I remember the first time I got to work on a Mac (for fun). I was about 9 years old and I just wanted to learn. I seen an option for a ram disk and made it fail to boot.
Luckily my aunt had System 7.5 for Dummies. She was so mad at me.
I had a Quadra not long after that and I loved it.
There is a lot of software that only runs on Windows that has no viable alternatives. For private use, the vast majority of people would be fine without Windows, but so many professional applications require it.
I used to bounce between them for the same reason, but nowadays the right tool, for me, is always a Debian variant, anyway. (or Arch, counting SteamDeck).
My gaming is on SteamDeck now.
My Office bullshit works fine on Android, and Linux. There's always been a community for this. There's a learning curve to get professional results, but it's so much less hassle once mastered.
Remote management is so much nicer with Linux. I still deal with some of that crap on Windows, and the Windows admins go on about how they need Windows to be able to remotely manage. I bite my tongue, but I feel embarrassed for them every time they do so. Remote management is about 20 years more mature on Linux than on Windows.
Artistic stuff, interestingly, also Linux, for me. (I never got into Adobe suite, I felt wary of their monopoly early.) But GnuIMP and Krita get the job done, for me.
Edit: And I can still collaborate. Office cloud tools work on Linux in the browser, nowadays.
Yea for personal professionals it's fine, but my career is in IT, so staying flexible is important for multiple fronts lol I'm just as comfortable in a Linux heavy position as I am in a Windows or MacOS and being able to do all 3 makes mixed environments a hell of a lot easier.
Remote management is so much nicer with Linux. I still deal with some of that crap on Windows, and the Windows admins go on about how they need Windows to be able to remotely manage. I bite my tongue, but I feel embarrassed for them every time they do so. Remote management is about 20 years more mature on Linux than on Windows.
For terminal stuffs, for Remote Desktop, all the Linux solutions are.....not that great, they work. Microsoft's RDP otoh is fantastic, high quality, low latency and easy to pass through USB devices, Webcams, mics etc. right out of the box
Not sure what your Windows guys mean by needing Windows to remotely manage Windows, there's plenty of cross platform RDP clients. The only time I've needed Windows to manage Windows is for very enterprisey Windows-specific things, like Active Directory or group policies
He holds the distinction of fighting in the most comically lopsided boss fights ever filmed. Arnold circa 1984 vs my neighbor Larry who always lets me borrow his ladder and smokes a mean brisket while drinking 12 beers.